HappyCo Terms of Use

1. Agreement to Terms

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING SITEVISIT, ANY ASSOCIATED SERVICES, APPLICATIONS, OR SOFTWARE.

BY USING SITEVISIT, YOU AGREE TO THESE TERMS OF USE AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU ARE NOT PERMITTED TO ACCESS OR USE SITEVISIT.

These Terms of Use (“Terms”) are a binding agreement between you and HappyCo, Inc. (“HappyCo”), a Delaware corporation, governing your use of SiteVisit and any related services, software, and mobile applications.

If you have entered into a Master Services Agreement, Subscription Agreement, or similar agreement with HappyCo (“Services Agreement”), the terms of that agreement will control in case of any conflict with these Terms of Use.

2. Definitions

• SiteVisit — a video-first site visit platform developed by HappyCo. Users record narrated walkthroughs of their properties, and JoyAI extracts action items, drafts reports, and manages follow-up with onsite teams.
• JoyAI— HappyCo's AI assistant integrated across HappyCo products, including SiteVisit. JoyAI transcribes recordings, extracts action items, picks evidence frames, and drafts emails on your behalf.
• Services — the features and functionality available in SiteVisit, including video capture, AI-generated reports, action-item management, follow-up automation, the weekly engagement digest, and integrations.
• User or You — any individual or entity accessing SiteVisit, including asset managers, property managers, and team members.
• Related Software — any associated APIs, integrations, or software tools provided with SiteVisit.

3. User Accounts & Access

To use SiteVisit, you must create an account. Accounts are authenticated through our identity provider partner. You agree to:

• Provide accurate registration information
• Maintain the security of your account credentials
• Use SiteVisit only for lawful business purposes
• Not share login credentials or allow unauthorized access

HappyCo reserves the right to suspend or terminate accounts that violate these Terms.

4. Permitted Use & Restrictions

You agree that you will not:

• Use SiteVisit for unauthorized purposes (e.g., tenant data collection without consent)
• Reverse-engineer, modify, or attempt to extract SiteVisit's source code
• Use SiteVisit to develop competing software
• Interfere with system security or integrity
• Use SiteVisit in a way that violates applicable laws or regulations

A. Recording of On-Site Persons

SiteVisit captures video and audio during walkthroughs. Recording laws vary by jurisdiction — some U.S. states (including California, Florida, Illinois, Pennsylvania, and Washington) require the consent of all partiesbeing recorded to lawfully capture audio; some jurisdictions have separate biometric privacy statutes that apply to recognizable images of people (e.g., Illinois' Biometric Information Privacy Act).

By uploading recordings to SiteVisit, you confirm that:

• You have the authority to record the property and any people captured incidentally in the recording.
• Where required by applicable law (including two-party-consent jurisdictions), you have obtained appropriate consent from residents, contractors, and other on-site persons before recording.
• You will not upload content that you do not have the legal right to record, store, or share with the recipients you choose to send the report to.

You — not HappyCo — are responsible for compliance with recording, consent, and biometric privacy laws in your jurisdiction.

HappyCo reserves the right to suspend or terminate access if these Terms are violated.

5. Fees, Billing & Payment

A. Free Plan and Pro Subscription

• Free plan: SiteVisit offers a free tier with up to 1 property and 5 site visits. No card required. No time limit.
• Pro plan:Unlimited properties, unlimited site visits, the weekly engagement digest, and Joy's automated follow-ups. Pro is offered at $99 USD per month (billed monthly) or $990 USD per year (billed annually, saving $198).
• Pro subscriptions renew automatically at the end of each billing period unless canceled. You may cancel any time from the billing portal in your account settings — no advance notice required.
• When you cancel a Pro subscription, you retain access to Pro features through the end of the period you have already paid for. After that date, your account drops to the free plan; your data stays in your account.
• No refunds or credits for partial months or unused services.

B. Payment Terms

• Payments are processed securely via Stripe.
• Late or failed payments may result in service suspension or downgrade to the free plan after Stripe's standard retry window.

C. Taxes & Adjustments

• Subscription fees exclude applicable taxes, levies, or surcharges.
• Pricing may be adjusted with reasonable notice. Existing subscribers will be notified of any change before their next renewal.

For billing inquiries, contact support@sitevisit.app.

6. Data & Privacy

Your use of SiteVisit is subject to our Privacy Policy, which explains how we collect, process, and protect your data.

By using SiteVisit, you acknowledge that:

• You are responsible for ensuring compliance with applicable data protection laws when entering property-related information into SiteVisit.
• HappyCo does not claim ownership of your inspection data, but may process it (including by routing video, audio, and transcript data through JoyAI) to deliver the Services.
• HappyCo does not train AI models on your content and does not sell your data.

7. Third-Party Integrations & Links

• SiteVisit relies on third-party providers for payments (Stripe), identity (Clerk), email delivery (Resend), AI processing (OpenAI), and infrastructure hosting.
• HappyCo is not responsible for third-party services, including their security, reliability, or data practices.
• Your use of third-party integrations is subject to those providers' terms and conditions.

8. Service Availability & Modifications

HappyCo strives to ensure 99.9% uptime for SiteVisit, but service interruptions may occur due to maintenance, security updates, or external factors. HappyCo may modify or discontinue features at any time without liability.

HappyCo is not liable for:

• Data loss due to improper usage
• System downtime caused by third-party integrations
• Incidental damages from service interruptions

9. Intellectual Property Rights

• SiteVisit and its components, including JoyAI, are the intellectual property of HappyCo.
• You may not copy, distribute, or modify any portion of SiteVisit without written permission.
• HappyCo may use your company's logo or name for marketing purposes unless you opt out by contacting legal@happy.co.

10. Indemnification

You agree to defend, indemnify, and hold harmless HappyCo from claims, damages, or legal disputes arising from:

• Your use of SiteVisit
• Your violation of these Terms
• Your improper handling of data or user content

11. Disclaimers & Limitation of Liability

SITEVISIT IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. HappyCo does not guarantee:

• Uninterrupted access to SiteVisit
• That SiteVisit will meet every specific operational requirement
• That SiteVisit will be free of errors, security threats, or data loss

A. AI Output Reliability

JoyAI processes your videos, audio, transcripts, and images using third-party machine-learning models (currently OpenAI). AI-generated outputs — including transcripts, extracted action items, suggested priorities, follow-up email drafts, and summaries — are best-effort and not guaranteed to be complete or accurate. JoyAI may miss issues that were captured in a walkthrough, fabricate or misclassify action items, mis-transcribe spoken content, or apply incorrect priorities.

You are responsible for reviewing AI-generated content before sending it to recipients, sharing it via a public report link, or relying on it for any safety, compliance, maintenance, or legal decision. SiteVisit is a productivity tool, not a substitute for professional inspection, licensed trades, or legal advice. HappyCo is not liable for outcomes resulting from incomplete, incorrect, or missing AI output, including issues that JoyAI did not surface from your recordings.

Limitation of Liability:HappyCo's total liability for any claim will not exceed the total fees paid by you in the past six months.

12. Governing Law & Dispute Resolution

A. Applicable Law

These Terms will be governed by the laws of the State of California, USA.

B. Arbitration Agreement & Class Action Waiver

By using SiteVisit, you agree that:

• Any disputes must be resolved via binding arbitration through JAMS in San Francisco, California.
• You waive the right to bring class-action lawsuits against HappyCo.
• Arbitration costs are shared, but HappyCo covers reasonable filing fees for claims under $50,000.

Opt-Out Option: You may opt out of arbitration within 30 days of accepting these Terms by sending written notice to legal@happy.co.

13. Termination & Account Cancellation

HappyCo may suspend or terminate access for violations of these Terms. You may cancel your SiteVisit Pro subscription at any time from the billing portal in your account settings — no advance notice required. Cancellation takes effect at the end of your current paid period.

Upon termination:

• Your data may be deleted after a retention period.
• You remain responsible for any unpaid fees up to the cancellation date.

14. Changes to These Terms

HappyCo may update these Terms periodically. Continued use of SiteVisit after changes constitutes acceptance of the updated Terms.

15. Contact Information

For any legal questions, reach out to:

HappyCo
5857 Owens Avenue, Suite 300
Carlsbad, CA 92008
Email: legal@happy.co

© 2026 HappyCo